Terms and conditions
Get Reel Productions Terms and Conditions of Service
TERMS AND CONDITIONS 2017
All bookings require a 50% deposit to secure your date. If cancellation occurs before 90 days of the scheduled booking date then 15% of your full booking fee will be deducted from a refund. If cancellation occurs after 90 days but before 30 days 25% of your full booking fee will not be refunded. If cancellation occurs less than 30 days from your booking date you will forfeit your full 50% deposit.
Full payment is due 7 days prior to your booking date. If payment is not received in full Get Reel Productions have the right to cancel your booking and retain your 50% deposit. Please note that weddings are usually booked 12 months in advance so if you cancel at short notice then there is generally little chance of our videographers getting another job on that day.
If you are having difficulty paying your account please contact Meagan McGregor on 0438615077
If your event is cancelled or postponed and a new date/ event is scheduled then a refund of initial deposit may be negotiated but this is pending that Get Reel Productions are not already booked, there is no additional costs or charges to film and produce and final decision regarding any refund is at the discretion of Get Reel production Management.
Get Reel Productions pride themselves on delivering high quality video productions. Please ensure you watch our sample work prior to signing a contract agreement. All video work will be at this standard or above. In the event that you are not happy with the quality of our productions please contact Meagan at Get Reel productions on 0438615077 within 3 days of receiving your finished product. We are happy to work with you where possible to ensure that you receive the best quality video and that our productions meet your expectations.
Due to your master versions being copy able, any complaints received after 3 days will only be compensated or repaired at Get Reel productions discretion.
By Signing the contract you agree that GetReel Productions maintain ownership of the video productions that we shoot. While GetReel Productions are happy for you to make additional copies of your purchased product and distribute to family and friends free of charge you may not sell them or use them other than for personal viewing. This further applies to the people you distribute the product to freely. You may not display or promote the completed videos as your own work or use them to defame or cause professional harm to GetReel Productions reputation.
By Signing the contract you agree that GetReel Productions can publish parts of your video for promotional purposes on locations such as, but not limited to, our website, Facebook, Youtube and other video hosting and social websites purely for the purpose of promotion. Further we may allow a perspective customer to view your clip in a face to face meeting. We will never email or distribute your video product to a third person without your consent other than to publish online and we will endeavour at all times to advise you of publication sites. We will never publish your finished product directly to a social media site without your prior consent to do so. We reserve the right to not be obliged to contact you when we promote or display your finished video 12 months after the date of filming but wherever possible we will attempt to make contact with you.
You exclude GetReel Productions of indemnity in the event that one of your guests featured in the published clips has not agreed to a publicity release. In the event that you having knowledge of a guest who would not want to be either captured on film or later published publicly it is your responsibility to ensure that you advise GetReel Productions staff of this prior to the day of shoot.
All specials and promotional offers are at the discretion of GetReel Productions management. They may be withdrawn prior to contract signing. If GetReel Productions feel that promotional offers are not being used fairly or to accommodate financial harm, GetReel productions reserve the right to cancel or limit promotion offers.
We try to maintain and update packages and pricing regularly. We reserve the right to change pricing and packaging in the event that a contract is not signed. Due to changing demands and camera operators availability quotes are only valid for 7 days from issue.
If you require any further information please contact our staff at Get Real Productions.
Meagan McGregor
Managing Director
Get Reel Productions 2014